I'm a Player

VAT

• What is VAT?
• Does VAT apply to me?
• What is the VAT rate in my country?
• Why is Kongregate charging me VAT?

Registration / Logging In

• I want to delete my account!
• I want to recover my account.
• I have attempted to login too many times!
• My Facebook and Kongregate accounts are linked. How do I sign back in?

Profiles

• What does making my profile private do?
• I want to change my age.
• I want to change my username.
• I want to change my avatar.
• Friends? Fans? I’m confused!
• I want to Link/Unlink a Kongregate and Facebook account.

Kreds, Purchases, & Kong Plus

• ★ I haven't received my mobile game purchase!
• ★ I haven't received my Kreds!
• ★ I received my Kreds, but have not received my in-game purchase!
• Can I transfer Kreds from one account to another?
• My account has been blocked from making Kreds or Credit Card purchases!
• What are Kreds and how do I get them?

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Community Features

• Please explain forum features.
• What are levels, badges, points, quests, items, challenges, and awards? What is a "Badge of the Day"?
• Please explain chat features.
• Who are these people in chat? Are they playing the same game that I am?
• I need help with a Badge or Badge of the Day!
• How can I find games with achievements?

Games & Game Features

• Did You Get Banned in Contract Wars?
• How to I favorite a game and find those list of favorites?
• What are game comments? What's the difference between flagging and down voting?
• I have a question about something in-game!
• How can I report a bug I found in a game?
• I found a game that seems inappropriate or not even a game. What should I do?

GameStop PowerUp Rewards

• What are PowerUp Rewards? How do I sign up?
• What do I get with from PowerUp Rewards?
• How do I get more PowerUp Rewards points?
• How do I link/unlink my PowerUp Rewards and Kongregate accounts?
• Help! I don’t know my PowerUp Rewards number!
• I’ve upgraded my account to PowerUp Rewards Pro? What does that do?

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Moderation & Abusive Users

• What types of Moderators are there?
• I want to be a Moderator.
• I believe a mod didn’t handle a situation correctly. What can I do?
• What if someone is breaking the guidelines?
• What kind of behavior is expected of me on Kongregate?

Technical Issues

• ★ How to make Flash really, actually, truly work in Chrome
• ★ NPAPI (Java/Unity) ending March 7, 2017!
• Why is Kong not secure?!!
• I can't play Unity Games in Firefox!
• I am having troubles with a disruptive advertisement on the site!
• What happened to my saved game?

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