I haven't received my Kreds from a Credit Card, PayPal, or GameStop gift card purchase.
- SUBMIT A REQUEST HERE
|I haven't received my Kreds from a TrialPay offer.
- For support with any free Kred offers on Kongregate, or to check the status of a pending offer, use this link below.
- From there you can contact the customer service team at TrialPay about your missing Kreds.
- If you are having troubles contacting TrialPay through this page, you can contact them at https://www.trialpay.com/support/contactus/
I haven't received my Kreds from a Paysafe card purchase.
- Please check the balance of your card to make sure that the purchase was indeed subtracted. You may still be able to just use the card again.
- If it has, please check this page for instructions on how to contact Paysafe about this issue.
|I haven't received my Kreds from a Boku purchase.
- For assistance with a Boku purchase, please contact Boku Support. You can contact them from the following link.
|I haven't received my Kreds from an Xsolla offer.
- If you're having a problem with an Xsolla payment, you'll need to contact Xsolla about your problem. You can contact them at their support page, http://help.xsolla.com.
I haven't received my GameStop or 30 free Kreds coupon for downloading a game.
- Check the following link to see if the current coupon is valid.
(Representatives cannot give out coupons for expired offers)
- Wait up to 24 hours to receive the code via email.
- Check your private messages to find a copy of your code -
- SUBMIT A REQUEST HERE if you have followed the steps above and still cannot receive a coupon.
PLEASE NOTE: you may not be receiving your coupon because an alternate account has already received or redeemed a coupon; as per the rules "Limit one free Kreds award per Kongregate account and household."