Kongregate is over 100,000 games and unfortunately our staff are not experts on all of them.
For game support there are a variety of ways that developers choose to have user's contact them.
Some games have in-game help/support buttons, some games have the information in the forums (if they have a game specific forum), and some games have a report bug link below the right corner of the game window (it looks like a little bug).
You can also ask members of the community using chat, forums, or game comments if you have questions about a particular in-game item or event.
Some games also have guides, wikis, or walkthroughs that can be found around the web.