Follow

I have a problem with my PUR account!

I haven't received my PUR points!

  1. Check your points page to review which points you might be missing.
    http://www.kongregate.com/accounts/username/points

  2. SUBMIT A REQUEST HERE for any issues or questions you have relating to PowerUp Rewards on Kongregate

My PUR account should be Pro, but it hasn't activated yet!

  1. It can take 24-48 hours for your PUR account to activate the upgrade from Basic to Pro. 

  2. Before going to #3, try getting one of the Badges of the Day as that will force the PUR system to sync with ours.
  3. SUBMIT A REQUEST HERE if your account has still failed to activate to Pro after waiting 24-48 hours.

I have another problem with my PUR account!

  1. SUBMIT A REQUEST HERE for any issues or questions you have relating to PowerUp Rewards on Kongregate
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk